Shipping, Packaging & Delivery
How is my order packaged?
Safety first! All orders are shipped in 100% plain, discrete mailers or boxes. To guarantee complete privacy and security in transit, there are no logos, flags, or any external indications that the package contains Israeli merchandise or relates to Israel. The return label will not mention the full store name. It will strictly use our corporate abbreviation (e.g., "ISEU Logistics") and our Dutch warehouse address.
Where do you ship to?
We currently ship exclusively to all countries within the European Union and the United Kingdom. We are actively working on expanding our logistics network, and worldwide shipping (including North America, and beyond) will be available very soon.
Where do orders ship from?
All inventory is stored in and dispatched directly from our fulfillment center in the Netherlands.
How long does delivery take?
Because we ship from within the EU, delivery is fast.
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Netherlands & Belgium: 2–3 business days.
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Western Europe (Germany, France, etc.): 3–5 business days.
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Rest of the EU: 4–8 business days.
Authenticity & Products
Are your products 100% authentic?
Yes. We are an official B2B importer. Every kit, scarf, and accessory is sourced directly from the official licensed brand manufacturers in Israel (e.g., Adidas, FILA, Reebok, Umbro) and master distributors. These are the exact authentic garments sold in the stadium shops in Tel Aviv, Haifa, and Jerusalem.
Do the shirts include local Israeli sponsors and patches?
Yes. Unlike generic templates found on global sports sites, our stock represents the locally finished Israeli market versions. Many of our kits include the authentic chest sponsors (e.g., Israel Canada) and official Ligat Ha'Al sleeve patches. Please check the specific product description for exact details on each shirt.
How do I know which size to order?
Because different brands (Adidas vs. FILA vs. Macron) use different manufacturing templates, sizing can vary slightly between clubs. We provide a brand-specific size guide on every product page. If you are between sizes or prefer a looser fit, we generally recommend sizing up.
Customs, Taxes & Payments
Will I have to pay import duties, customs, or surprise fees?
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Within the EU:
Absolutely not. This is the biggest advantage of shopping with us. Because we have already imported all merchandise into our warehouse in the Netherlands, all orders shipped to EU member states are intra-community deliveries. You will never face customs delays, import duties, or surprise carrier handling fees upon delivery. The price you see at checkout includes (applicable) local VAT.
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For the UK and elsewhere (Non-EU destinations):
Orders shipped outside the EU may be subject to local customs duties, import VAT, and handling fees.
Because your package ships from our Dutch fulfillment center, international destinations clear through local customs upon entry. Any import tariffs, local sales taxes (such as UK VAT for orders over £135), or carrier customs processing fees are determined by your destination country's government and are the sole responsibility of the customer. Prices shown at checkout for non-EU destinations exclude destination import taxes and customs duties (DAP / Delivered at Place terms).
What payment methods do you accept?
We utilize a secure, encrypted checkout process accepting all major local and global payment methods, including iDEAL, Bancontact, Klarna, PayPal, Apple Pay, Google Pay, Visa, and Mastercard.
Returns & Exchanges
What is your return policy?
We offer a 14-day return window from the date you receive your order. To be eligible for a return or exchange, the item must be unworn, unwashed, and in its original condition with all official brand tags still attached.
How do I start a return?
Simply reply to your order confirmation email or contact our support team. We will provide you with a return authorization and the shipping instructions for our Dutch facility. Please note that return shipping costs are the responsibility of the customer.